SIM Cards Upgrade

SIM Card Upgrade Procedure

This procedure allows admins to register staff requests for SIM card upgrades. It verifies the eligibility of the requested upgrade against the employee’s grade and flags non-eligible requests. An exception procedure is available to override the eligibility check if approved by the relevant authority.

Upgrade request registration steps

1. Go to the SIM Card module.
2. Click on “SIM Card Upgrade.”
3. Enter the mobile number for the upgrade.
4. Verify the owner information displayed to ensure the correct number was entered.
5. Select the ISP from the list.
6. Choose a package name that is larger than the current package. If a package equal to or smaller than the current one is selected, an error message will be displayed.
7. Enter the package cost.
8. Provide the upgrade request date.
9. Add any relevant comments related to the request.
10. Click “Save.”

Upon saving, the request will be stored as “Pending upgrade,” but the current package information (package name and cost) will not be changed until the request is approved. The request will remain pending until it is sent to the ISP and the upgrade process is confirmed. Once the upgrade notification is received, the operation can be confirmed as follows:

SIM Card Upgrade – Pending Orders and Approval

The SIM Card approval procedure follows the same steps as other requests in the SIM Card module. To approve the request, follow these steps:

SIM Card upgrade approval Steps

1. Go to the SIM Card module
2. Click on the counter displayed on the SIM Card upgrade button (or open the SIM Card upgrade form and click on “Pending Approvals”).
3. Locate the request from the pending requests list.
4. Click the black button with three dots.
5. Click “Post Upgrade” if you are certain that this is the correct request.
6. A message will appear asking you to fill in the email reference to confirm the process. Click “OK.” This step ensures the avoidance of any mistaken approvals. To obtain the Form ID related to this request, you can retrieve it from the signed form provided by the staff or click on the Search button that appears after the message. In the search window, insert the mobile number to retrieve the Form ID. Click on the Form ID to copy the value.
7. Fill in the Form ID and click “Verify.” If correct, the application will prompt you to save the operation.
8. A success message will be displayed if all the information is correct, and the Package Cost will be highlighted in green as proof of the package information change.