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SIM Card Downgrade Procedure This procedure allows for the reduction of package benefits for existing SIM Card holders in the system. It involves similar steps to the upgrade process, but with a focus on lowering the package level. To initiate
SIM Card Upgrade Procedure This procedure allows admins to register staff requests for SIM card upgrades. It verifies the eligibility of the requested upgrade against the employee’s grade and flags non-eligible requests. An exception procedure is available to override the
SIM Card Request Procedure The SIM Card Request Procedure allows users to create requests for SIM cards and assign them to employees. Each SIM card is given a unique FormID, which is attached to the service number until the service
